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Epic managed services without the tiered help desk
Hand us the support queue and keep the control. A dedicated team of senior Epic analysts owns your tickets end to end, so your own people can get back to the projects that move the organization.
When managed services makes sense
- Your analysts spend most of the week on break-fix and the project list never moves.
- You keep losing Epic analysts and rehiring at a higher salary each time.
- You already outsource Epic support to a staffing vendor and the queue is still growing.
- You run Epic through Community Connect and need application support you can call your own.
- Upgrades and quarterly updates land on a team that has no slack left.
What you get
The same managed service model that earned FIT Solutions more than 200 five-star Google reviews, applied to Epic.
- A dedicated senior team. Named Epic analysts assigned to your organization. They learn your build and they stay.
- No tiers, no escalations. Every analyst on your team can resolve the issue in front of them.
- A dedicated account manager. One person accountable for service, who knows your priorities and your people.
- A monthly executive report. Volume, resolution times and trends, written so you can take it straight to your CIO.
- Your own support line. A phone number for your organization, answered by your team.
- Room to flex. Add capacity for upgrades, go-lives and optimization work without a new contract each time.
- AI at Tier 1, if you want it. Our AI-powered Tier 1 help desk answers every call instantly and hands your senior analysts clean, complete tickets.
How it starts
Discovery
We review your ticket history, your team and your Epic footprint, and agree on what moves to us and what stays with you.
Transition
Your FIT analysts shadow your team, document the build and take access through your normal security process.
Steady state
We own the queue. You get the monthly report and a standing review with your account manager.
Improve
We use the ticket data to recommend the fixes that remove repeat issues for good.
Questions buyers ask
How is this different from staff augmentation?
With staffing you rent people and manage them yourself. With managed services we own the outcome: the queue, the service levels and the reporting. You manage one relationship instead of several contractors.
Which Epic applications do you support?
Clinical, access, revenue cycle and ancillary applications. We confirm coverage application by application during discovery, and we will tell you plainly if there is a module we would not take on.
Do you replace our Epic team?
No. Most clients keep their own analysts on strategic work and hand us the day-to-day queue. Your team sets priorities and approves change.
How is it priced?
A predictable monthly fee based on scope, under a financially aligned model with guaranteed savings. The math is explained on the first call.
Who has access to our system?
Only the named analysts on your team, provisioned through your own access process. FIT Solutions' cybersecurity practice sets our internal security standards.
See what your queue would look like with us
Bring your ticket volume and team size. We will tell you what a managed model would cover and what it would save.