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The infrastructure Epic runs on, managed and secured
FIT Healthcare is part of FIT Solutions, a managed IT and cybersecurity company. The same service model that earned more than 200 five-star Google reviews keeps your network, devices and security in order.
When to call us
- Epic issues keep turning out to be network, device or identity issues.
- Your IT team is too small to cover support, projects and security at once.
- Your current provider routes every call through a tiered help desk.
- A security incident or assessment has exposed gaps you need closed.
- You want one accountable partner across EHR, infrastructure and security.
What you get
A proactive approach that addresses problems before they become downtime.
- A dedicated engineer team. No tiered help desk. Each engineer can handle your issue without escalation.
- Unlimited engineer support. Their job is to do what it takes to fix the issue.
- 24/7 monitoring. Network uptime monitoring and notification around the clock.
- Maintenance and patching. Network administration, preventative maintenance, and software and firmware updates.
- An account manager and vCIO. Quarterly planning for the next 3 to 24 months, plus your own support phone number.
- Managed cybersecurity. Managed security services and penetration testing from FIT's security practice.
- Procurement and vendor management. Asset and document management, purchasing and vendor coordination handled for you.
- AI at Tier 1, if you want it. The AI Command Center for IT answers every call instantly and hands your engineers complete tickets.
How it works
Assess
We review your environment, your risks and what your team needs off its plate.
Onboard
Your dedicated engineers learn your systems and take over monitoring and support.
Run
Proactive maintenance, unlimited support and managed security.
Plan
Quarterly reviews with your account manager and vCIO.
Questions buyers ask
Is this only for Epic clients?
No. Managed IT and cybersecurity stand on their own, and they pair naturally with our Epic services.
Who delivers it?
FIT Solutions, the managed IT and cybersecurity company FIT Healthcare is part of.
Do you offer penetration testing?
Yes, through FIT's cybersecurity practice.
Can you take on compliance too?
Yes. See Healthcare Compliance-as-a-Service.
One partner across EHR, infrastructure and security
Tell us what your IT team is carrying today and where the risk sits.