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NOHIMSS FALL CONFERENCE · OCTOBER 29, 2026 · INDEPENDENCE, OHIO

Hello, NOHIMSS. 👋

Every go-live call answered instantly. The AI Command Center from FIT Healthcare resolves, tickets or hands off every Tier 1 contact, on day one and every day after.

Schedule a walkthrough and live demo See how it works
  • 0 minutes on hold
  • 24/7 by phone, Teams and web chat
  • Sev 1 straight to a person
Al Fisher, Co-Founder and CEO of FIT Healthcare, at the NOHIMSS Fall Conference

We're here today

Al Fisher, Co-Founder & CEO of FIT Healthcare, is on the floor at NOHIMSS today. Flag him down, or start the conversation now and we'll set up a walkthrough.

Schedule a walkthrough and live demo

Find Al to talk about

  • AI Tier 1 at go-live, without pulling super users. The command center answers the how-to volume instantly, so your best people stay on the floor where they're needed.
  • A Sev 1 never meets a bot. Patient-safety issues bypass the AI entirely and go straight to a person, every time.
  • Ohio systems on AI governance and help desk burnout. How Ohio health systems are governing AI at the help desk, and taking the repetitive volume off burned-out teams.
  • 0Minutes on holdEvery call answered instantly. No hold queue.
  • 24/7Tier 1 coveragePhone, Teams and web chat, around the clock.
  • 0Times a caller repeatsWarm transfers arrive with the ticket attached.
  • 100%Sev 1 to a personPatient-safety issues bypass the AI.

The go-live problem every health system knows

At 7 a.m. on day one, the phones light up. The hold queue grows, super users get pulled off the floor to answer the same five questions, and tickets arrive half-documented.

Leaders find out a workflow is broken across six units at the 4 p.m. huddle, hours after it started. The whole go-live gets judged by the hold queue.

  • The most expensive tickets of any industry. Healthcare carries the highest cost per help desk ticket, an estimated $20 to $45 per ticket.*
  • People-heavy outsourcing. Health systems are signing multi-year contracts to keep Tier 1 covered, often trading away Epic expertise and control in the process.
  • Your best people, on the phones. Your strongest analysts and super users spend go-live week answering the same how-to questions.

Why FIT — Epic people first, AI second

FIT is led by operators with nearly 20 years in the Epic ecosystem, from analyst to health system executive leadership. We've lived go-live day one from the inside, as analysts and as health system leaders.

The AI Command Center is built by those Epic people, and it runs alongside your team, never instead of it. Senior-only talent, transparent pricing, and owners who answer the phone.

No PE. No VC. No serial sellouts.

When's your next go-live?

Let's put the AI Command Center on it. Schedule a 30-minute walkthrough and live demo, or call us at (855) 589-4251.

Schedule a walkthrough and live demo(855) 589-4251

* Cost-per-ticket range based on 2026 industry help desk benchmarks (ScreenMeet; BizAILast). Cost outcomes vary by organization and are measured during your engagement.